Refund policy

Wholesale Refund and Return Policy

This policy applies to wholesale orders placed through wholesale.sohibrands.com or with a SOHI sales representative.

Damaged, defective, or incorrect shipments

Inspect every shipment when it arrives. If cartons or product are damaged, a SKU is short, or the wrong item was shipped, email support@sohibrands.com within 5 business days of delivery with your order number and photos of the shipping cartons and affected product. Confirmed claims are replaced on your next order or credited to your account, your choice. We may ask you to hold damaged product for carrier inspection.

Sealed, unopened product

Wholesale product is sold for resale and is not returnable for reasons of slow sell-through, overstock, or change of assortment. In limited cases SOHI may accept return of sealed, unopened, unexpired displays in original packaging within 14 days of delivery for account credit less a 15% restocking fee and return freight. Prior written approval from your rep is required. Product must arrive in resalable condition.

Opened or consumer-returned product

Opened units, units removed from displays, blister cards, or sachets, and product returned to you by consumers are not returnable to SOHI. Handle consumer returns under your own store policy. If a consumer reports an adverse reaction, contact support@sohibrands.com so we can log the lot number.

Cancellations

Orders may be cancelled for a full refund until they ship. Once tracking is issued, an order cannot be cancelled. Refused shipments are treated as returns under the sealed product terms above.

Refund method

Approved refunds are issued to the original payment method within 5 business days of our receiving the product or approving the claim. Account credits are applied immediately.

Questions: support@sohibrands.com